FAQ’s
Finding your ring size
Ultimately, the best way to figure out your ring size is by going to a local jeweler to get sized. If you are local to Whitefish or in the area, message me over Instagram and I can size you in my home studio. There are also free charts or inexpensive ring sizers available online. Please note* when ordering a ring, you should account for the size of the ring band as it will have a tighter fit the thicker band.
Shipping
All items for domestic orders are shipped 2-4 days after order is placed via USPS First Class Mail (3-5 business days). Should you need any item urgently or shipped internationally, please reach out via email to emma@sweetwaterstone.com for alternative shipping options.
Custom work PRoduction Time
Because I am not currently a full time jeweler, please allow up to 8 weeks for custom work. Please specify in your Contact Form if you need your piece within a certain time frame— I will do my best to accommodate.
Exchanges, Returns, and Warranty
I do not accept returns unless the item has a manufacturing flaw. Product descriptions are as accurate and precise as they can be so there are no discrepancies when you receive your order. If you would like more information on any item, please reach out! Exchanges are accepted for equal or lesser value items plus shipping costs.
I take pride in the integrity of my work, however understand that we all put a toll on our jewelry over time. Should an issue occur due to normal wear and tear, I am happy to do repairs. Labor and material cost is determined on a case-by-case basis.